Comments on: Raising the Titanic – An Interview with Ian Morris http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom Internet, Web 2.0 and Real Estate Marketing Thu, 11 Mar 2010 21:01:07 -0800 http://wordpress.org/?v=2.8.4 hourly 1 By: Mark http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom/comment-page-1/#comment-31729 Mark Fri, 29 Jan 2010 17:55:40 +0000 http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom#comment-31729 You know, I have spoke to you and another gal there three or four times and told you I would have a closing on the 14th of February and seems you don't want to hear anything but pay us now! I will say I have not had a worse experience with anyone through this terrible time I am going through and you guys are a persons best friend when trying to get someone to sign up and basically promise that this system with bring a lot of gr8 buyers and that I would be busy beyond my dreams within a week or two and blah blah blah... I had not one good buyer and I was with you guys for years and THOUSANDS of dollars and even then got maybe two or three buyers total. You can bet I will make sure and tell EVERYONER I know how terrible you guys are, will also make a formal complaint with the better business and all other agencies. My conversations with you and the other girl were less then professional and talking to a very immature young kid, you both need to get some people skills and quit trying to "police" a person and threaten! I told you both I would get a check and when and at that time I would pay off my bill with you. I will forward this email to your supervisor and even Ian Morris and Denay. Hope you will treat others with much more respect and dignity especially when people are going through a time when losing their homes, cars, health care... It's not all about you or your company and when people take a chance on your services and again they don't work out, you need to be more human and not a robotic stink! M You know, I have spoke to you and another gal there three or four times and told you I would have a closing on the 14th of February and seems you don’t want to hear anything but pay us now!
I will say I have not had a worse experience with anyone through this terrible time I am going through and you guys are a persons best friend when trying to get someone to sign up and basically promise that this system with bring a lot of gr8 buyers and that I would be busy beyond my dreams within a week or two and blah blah blah…
I had not one good buyer and I was with you guys for years and THOUSANDS of dollars and even then got maybe two or three buyers total.
You can bet I will make sure and tell EVERYONER I know how terrible you guys are, will also make a formal complaint with the better business and all other agencies.
My conversations with you and the other girl were less then professional and talking to a very immature young kid, you both need to get some people skills and quit trying to “police” a person and threaten!
I told you both I would get a check and when and at that time I would pay off my bill with you.
I will forward this email to your supervisor and even Ian Morris and Denay.
Hope you will treat others with much more respect and dignity especially when people are going through a time when losing their homes, cars, health care…
It’s not all about you or your company and when people take a chance on your services and again they don’t work out, you need to be more human and not a robotic stink!
M

]]> By: Portland Real Estate http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom/comment-page-1/#comment-17024 Portland Real Estate Tue, 08 Jan 2008 04:03:03 +0000 http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom#comment-17024 Im not sure why someone would work with housevalues. Every agent is offering a free cma as part of their marketing. Its always been that way just give then a call or email. Essentially thats exactly what Housevalues does. Except after they connect a seller and an agent together they collect a fee. I guess I give props to HouseValues, Im not sure how you did it but they did. Im not sure why someone would work with housevalues. Every agent is offering a free cma as part of their marketing. Its always been that way just give then a call or email. Essentially thats exactly what Housevalues does. Except after they connect a seller and an agent together they collect a fee. I guess I give props to HouseValues, Im not sure how you did it but they did.

]]> By: Real Estate Blog - Fidelity Title Acquires a Lead Generation Company http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom/comment-page-1/#comment-10972 Real Estate Blog - Fidelity Title Acquires a Lead Generation Company Wed, 09 May 2007 18:39:04 +0000 http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom#comment-10972 <!--%kramer-ref-pre%-->[...] there's no reason to upset their unique title insurance culture with a big acquisition like the embattled Housevalues, the reason they acquired GoApply is because they are developing a "transaction platform" [...]<!--%kramer-ref-post%--> [...] there's no reason to upset their unique title insurance culture with a big acquisition like the embattled Housevalues, the reason they acquired GoApply is because they are developing a "transaction platform" [...]

]]> By: Brett http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom/comment-page-1/#comment-10764 Brett Sat, 05 May 2007 02:44:14 +0000 http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom#comment-10764 I used to work at HouseValues, and left my employment with them to further my sales career elsewhere. I have secured another opportunity and am now with Count Me In, Bellevue, WA. http://countmein.com For 15 months I had enjoyed a wonderful experience with HV. I needed more stimulation than what I was receiving every day on the phone. To be succinct, I wanted to speak to a wide variety of different businesses, not just RE agents. I am doing that now. :) While at HV I learned that the executives, management, and everyone else for that matter - genuinely cares about the company and more importantly the RE agents, the customer. Is the soft RE market the cause for the drop in stock prices and overall revenue? Is it the increased competition from similar online offerings the reason for the slide in revenue? I personally think it is a combination of these and everything else mentioned thus far in this blog/elsewhere as the reason for HV's current financial troubles. HV does not need to do anything differently. The business model is fine. There is nothing they can do differently anyway. HV is the best company an agent could partner with to get a few more transactions each year. They're the best in my opinion. I think the whole online RE "lead generation" thing has just run its course. Simple. Ultimately, HV and similar companies have taught new agents, and also reinforced the veteran agents that the only and best way to run your RE business is by building a rock solid pipeline. Building a pipeline of business has been around forever, DUH! Hard work will enable agents to get those leads to transaction. Simple.... I used to work at HouseValues, and left my employment with them to further my sales career elsewhere. I have secured another opportunity and am now with Count Me In, Bellevue, WA. http://countmein.com

For 15 months I had enjoyed a wonderful experience with HV. I needed more stimulation than what I was receiving every day on the phone. To be succinct, I wanted to speak to a wide variety of different businesses, not just RE agents. I am doing that now. :)

While at HV I learned that the executives, management, and everyone else for that matter – genuinely cares about the company and more importantly the RE agents, the customer.

Is the soft RE market the cause for the drop in stock prices and overall revenue? Is it the increased competition from similar online offerings the reason for the slide in revenue? I personally think it is a combination of these and everything else mentioned thus far in this blog/elsewhere as the reason for HV’s current financial troubles.

HV does not need to do anything differently. The business model is fine. There is nothing they can do differently anyway. HV is the best company an agent could partner with to get a few more transactions each year. They’re the best in my opinion. I think the whole online RE “lead generation” thing has just run its course. Simple. Ultimately, HV and similar companies have taught new agents, and also reinforced the veteran agents that the only and best way to run your RE business is by building a rock solid pipeline. Building a pipeline of business has been around forever, DUH! Hard work will enable agents to get those leads to transaction. Simple….

]]> By: Housevalues Struggle Continues http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom/comment-page-1/#comment-7769 Housevalues Struggle Continues Wed, 04 Apr 2007 00:37:01 +0000 http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom#comment-7769 <!--%kramer-ref-pre%-->[...] Burslem snagged an interview with Ian Morris, CEO of beleagured HouseValues, and the take-away was that they were going to focus on their [...]<!--%kramer-ref-post%--> [...] Burslem snagged an interview with Ian Morris, CEO of beleagured HouseValues, and the take-away was that they were going to focus on their [...]

]]> By: 360Digest » HouseValues struggle continues http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom/comment-page-1/#comment-5003 360Digest » HouseValues struggle continues Thu, 08 Feb 2007 08:29:50 +0000 http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom#comment-5003 [...] Burslem snagged an interview with Ian Morris, CEO of beleagured HouseValues, and the take-away was that they were going to focus on their [...] [...] Burslem snagged an interview with Ian Morris, CEO of beleagured HouseValues, and the take-away was that they were going to focus on their [...]

]]> By: Inman News - Real Estate News and Advice for Buyers, Sellers & Investors http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom/comment-page-1/#comment-4952 Inman News - Real Estate News and Advice for Buyers, Sellers & Investors Wed, 07 Feb 2007 16:14:10 +0000 http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom#comment-4952 <!--%kramer-ref-pre%-->[...] there's no reason to upset their unique title insurance culture with a big acquisition like the embattled Housevalues, the reason they acquired GoApply is because they are developing a "transaction platform" [...]<!--%kramer-ref-post%--> [...] there’s no reason to upset their unique title insurance culture with a big acquisition like the embattled Housevalues, the reason they acquired GoApply is because they are developing a “transaction platform” [...]

]]> By: Andy Denton http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom/comment-page-1/#comment-4882 Andy Denton Tue, 06 Feb 2007 19:41:10 +0000 http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom#comment-4882 Having to spend marketing dollars to brand three different products, with no umbrella property was a big mis-calculation. Television ads aren't cheap. And neither are internet ads these days. Multiply these costs by 3 and you can see how expensive their overhead becomes just on buzz-marketing alone. Add to this a (not-so)wonderful customer experience... HouseValues - Lead capture form. Just Listed - Lead capture form Home Pages - Confusing home listings All in all, they are a great company. Their product is top notch. But, they have more then doubled their pricing over the last year or so, and the customer offering is lacking, to be kind. It will take a large strategy change to overcome their current public perception. Having to spend marketing dollars to brand three different products, with no umbrella property was a big mis-calculation.

Television ads aren’t cheap. And neither are internet ads these days. Multiply these costs by 3 and you can see how expensive their overhead becomes just on buzz-marketing alone.

Add to this a (not-so)wonderful customer experience…
HouseValues – Lead capture form.
Just Listed – Lead capture form
Home Pages – Confusing home listings

All in all, they are a great company. Their product is top notch. But, they have more then doubled their pricing over the last year or so, and the customer offering is lacking, to be kind.

It will take a large strategy change to overcome their current public perception.

]]> By: HouseValues Death Spiral at The Phoenix Real Estate Guy http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom/comment-page-1/#comment-4825 HouseValues Death Spiral at The Phoenix Real Estate Guy Mon, 05 Feb 2007 22:47:01 +0000 http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom#comment-4825 [...] quite telling, is Joel Burslem’s recent blog on a recent interview he conducted with Ian Morris, the CEO at House Values. Joel is, as usual, [...] [...] quite telling, is Joel Burslem’s recent blog on a recent interview he conducted with Ian Morris, the CEO at House Values. Joel is, as usual, [...]

]]> By: bc http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom/comment-page-1/#comment-4775 bc Mon, 05 Feb 2007 04:45:25 +0000 http://www.futureofrealestatemarketing.com/raising-the-titanic-refloating-housevaluescom#comment-4775 Ian Morris is a theif.... Ian Morris is a theif….

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